One basic concept
offline businesses use to get more people to
visit their store is called the "Loss Leader". A
loss leader is a product that is being sold at a
price less than cost - for the sole purpose of
drawing more visitors into the store.
Yes, you may be losing
money on that product, but if it "leads" people
to the store... and they purchase other products
too... then you actually come out ahead.
For example, this week your local Supermarket is
selling a 2-Liter bottle of Coke for only 99
cents. And, next week they will be selling
2-Liters of Pepsi for 99 cents. Almost every
supermarket sells soda much cheaper than you can
buy it at any gas station.
The point is, people do not just purchase
soda... they also purchase chips, dip and other
snack items... and since people have such a
preference for either Coke or Pepsi... it is a
good way to lour people away from other grocery
stores.
Therefore, it is worth taking a slight loss on
soda, if the result is more business in the
future.
This concept can very easily be adapted to bring
highly qualified traffic to your website.
First, the obvious example is to reduce the
price of a popular product that you have a lot
of competition for. This will enable you to gain
the business of a price conscious customer and
then try to upsell them. Additionally, you will
also have the opportunity to build a long term
relationship with that new customer and earn
that difference back over the many other
products that they purchase from you.
But, if you use a little imagination, you can
find a few more very effective ways to use the
"Loss Leader" concept.
For example, one local Maple Syrup producer has
an agreement with a Country Inn / Bed &
Breakfast. The Maple Syrup producer provides
Pure Vermont Maple Syrup at a very reasonable
rate and the Inn places a free Pint of Maple
Syrup & a Maple Syrup Flyer on the pillow of
each guest (instead of a Mint). Both the pint
container and the flyer have a sticker with a
website coupon code.
The Maple Syrup Company takes a loss on the
syrup it provides to the Inn, but they easily
recapture what ever was lost with the new sale
it creates on their website.
Another example using a loss leader to get
create more traffic and complete more sales is
to offer free shipping. The key here is to know
your current "Average Order Size" and then offer
Free Shipping if someone orders more than a
specified mark-up above that level.
No one has done a better job of this than
Amazon.com... who offers free shipping on all
orders over $25.
They determined the average order size was
around $21. By requiring customers to purchase
more than $25 dollars to get free shipping, they
make you purchase another book. Now your order
total would average somewhere around $34.
Therefore Amazon collects 13 dollars they would
not of had before... just for paying the $4-$5
shipping cost.
So, it is obvious how this tactic can make you
more profit... but how does it create more
traffic?
Well, I have found that many online shoppers
like to "bargain hunt". And they are especially
receptive to a product with free shipping.
Therefore, when trying to decide which website
to buy from, if the product is similar... most
customers are willing to pay a little more if
they don’t have to pay for shipping.
In one case of this principle in action... our
average order size was 4 items that cost $4 each
for a total of $16 in sales, plus $3.20 in
shipping.
By changing the price to $5 each and offering
free shipping for all orders of 5 or more... we
had a 26% increase in the number of sales... and
also raised our average orders to 6 pieces @ $5
each for a total of $30 per order (minus $3.65
shipping).
By taking a loss on the shipping, we more than
doubled our profits, had more orders (even with
higher prices) and hit a new record for monthly
sales - all during what was traditionally the
slowest time of the year.